How it works
We connect communities to problem-solving authorities.
You spot an issue and send a Snap
From potholes and dumped rubbish, to power outages and abandoned shopping trolleys, if you see it you can Snap it!
We'll notify the responsible Solver
We take the guess-work out of reporting local issues. We'll send your Snap to the responsible authority.
They can then begin addressing the issue.
Historically, many reports submitted through Snap Send Solve have been resolved by authorities.
What is a Snapper?
A Snapper is a community hero, armed with nothing but a smartphone and a passion for making a difference. Snappers don't just glance over the cracks in their neighborhoods; they shine a spotlight on what needs fixing. They give a Snap about their community, and know that many hands make light work.
Join our family of 500k+ active Snappers and help keep shared spaces clean, safe and great to be in.
What they're saying
Our Snappers
Individual experiences vary. Response times and outcomes depend on the responsible authority!
Testimonials
- Tony: "The whole idea is really good."
- Wendy: "It's so easy to use, anybody with a smartphone can do it."
- Steve: "I've found it super, super efficient."
- Kenzie: "Things just get sorted - it's amazing!"
- Amy: "A really good way to get straight to the council."
Snapper FAQs
For over 10 years, we've provided a free and easy reporting platform to all Aussies and New Zealanders. Learn more about how we work and find answers to our most common questions below.
Common Questions
Which organisations receive Snap Send Solve reports?
Snap Send Solve allows you to send reports to all councils in Australia and New Zealand, along with a number of other Solvers including utilities such as water and power providers, telcos, supermarket retailers, universities, and state government departments.
Where is the app available?
Snap Send Solve is available in Australia and New Zealand. You can use it anywhere in Australia and New Zealand from major cities to remote areas. You can download our app on the App Store or Google Play.
Is Snap Send Solve free?
It’s free to download and send reports using Snap Send Solve. Simply download our app from the App Store or Google Play. Remember mobile data fees from your carrier may apply.
What can I report on Snap Send Solve?
You can report a variety of issues using Snap Send Solve. Common issues reported include:
- Abandoned cars or vehicles
- Abandoned trolleys
- Animal-related issues
- Accessibility issues
- Dumped rubbish and litter
- Graffiti
- Illegal parking
- Overgrown vegetation
- Pavements and roads
- Playground equipment
- Street lights
- Water and sewer issues
If you need to report an issue not listed, select the General Request incident type.
What is a Solver?
Solvers are the behind-the-scenes champions keeping our neighbourhoods in tip-top shape. From local Councils and power companies to water authorities and roads management, they're the ones making sure everything runs smoothly across our shared spaces.
How it works
Solver FAQs
Common Questions
How do I add my organisation’s reference number to a report?
Learn how to add your organisation's reference number to a Snap Send Solve report via our in-depth guide.
I'm a Solver. How do I reassign a report?
Find out how to easily reassign reports not meant for your organisation by visiting our in-depth guide.
I'm a Solver. How do I update and manage a Snap Send Solve report?
Learn what you can do when you access a Snap Send Solve report by visiting our in-depth guide.
Can I use Snap Send Solve for my business?
Yes, absolutely! The app you love to use in your community is available for your business. If you want to learn more, please get in touch and we’ll happily walk you through our platform.