Where do you stand when it comes to customer experience in Australia?

Hume City Council, City of Moreton Bay and City of Swan and more are using our platform to engage their communities. We’re an incident reporting, customer interaction tool & an API designed to drive down the cost to serve.

We’ve seen this year:

  • 21% increase in average Snapper growth.
  • 34% annual increase in Snaps received.
  • 18% of Snaps about Rubbish & Bins.
  • 30% increase of Snaps about Graffiti & Vandalism.
  • 76% Speed to Solve rating national average.
  • 82% Customer Satisfaction national average.

Solver Highlights

Our partners – 850+ Solvers — are local councils, energy companies, water corporations and government departments like NBN.

.avif)\n\nDriving Simplicity: Two-Way Integration with Pathway at Nillumbik Shire Council\n\nRead More](/content/partners/nillumbik-shire-council-two-way-intergration/index.html) .avif)\n\nWebform Integration to Streamline Customer Service: Yarra Valley Water Case Study\n\nRead More](/content/partners/webform-integration-to-streamline-customer-service-yarra-valley-water-case-study/index.html) .avif)\n\nCity of Port Phillip: Saving Weeks Annually With 2-Way API Integration\n\nRead More](/content/partners/city-of-port-phillip-saving-weeks-annually-with-2-way-api-integration/index.html)

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Build efficiencies

Focus on what you do best without reinventing the wheel. Talk to us about why the City of Moreton Bay has decommissioned their own app.

Improve satisfaction

Access real-time, customer feedback as your teams deliver results. Analyse report data & insights at your whim.

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Collaboration in the community

Serving critical community infrastructure, you're an important piece of the platform. Collaborate with 850+ Solvers in one place.

Our free app empowers over 624,000 people to report issues in their local community. Find out more about us while you’re here.

Jordan

Head of Solutions

Merrick

Business Development Manager

Request a demo

We'll be in touch to share more about Snap Send Solve and learn how we can help your organisation.